Privacy Policy

This Privacy Policy describes how Reputation Recovery Group ("we," "us," or "our") collects, uses, and protects information submitted to or gathered through our website, reputationrecoverygroup.com (the "Site"). By using the Site, you agree to the practices described in this policy.

We handle client information with a higher standard of care than most firms. Confidentiality is a foundational operating principle, and that principle extends to how we manage data submitted through this website.

1. Information We Collect

We collect information only when you voluntarily provide it or when it is gathered automatically through standard web technologies.

Information you provide:

• Your name, email address, and phone number submitted through our contact form
• A description of your situation or inquiry, which may include sensitive personal or business information
• Any additional information you choose to share with us during a consultation

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie and session identifiers (see the Cookies section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and conduct an initial consultation
• To assess your situation and develop a proposed strategy
• To communicate with you about the services we provide
• To improve the functionality and content of the Site
• To comply with applicable legal obligations

We do not use client inquiry information for advertising targeting, resale, or any purpose unrelated to serving the client who submitted it.

3. Information Sharing

We do not sell, rent, or trade your personal information. We do not share inquiry details, client identities, or case information with any third party except in the following limited circumstances:

• With service providers who assist in operating the Site (such as hosting and email delivery), under strict confidentiality agreements
• When required by law, court order, or valid legal process
• To protect the rights, safety, or property of Reputation Recovery Group or others, when we reasonably believe disclosure is necessary

We do not publish client names, testimonials, case studies with identifying details, or any other information that would identify a client without their explicit written consent.

4. Data Security

We implement reasonable technical and administrative measures to protect the information you submit. Our Site uses HTTPS encryption for all data transmission. Access to inquiry data is restricted to team members who need it to respond to your request.

No method of electronic transmission or storage is 100% secure. While we take the protection of your information seriously, we cannot guarantee absolute security. If you have concerns about transmitting sensitive information online, tell us so in the form and we will arrange another channel with you directly.

5. Cookies

This Site uses cookies and similar tracking technologies for functional and analytical purposes. Cookies help us understand how visitors use the Site so we can improve it.

• Essential cookies are required for the Site to function properly and cannot be disabled
• Analytics cookies help us understand page traffic and user behavior in aggregate; they do not identify individual visitors

The specific services in use on this Site are:

• Google Analytics 4, which sets analytics cookies and reports page traffic and on-site behavior to us in aggregate. Google's handling of that data is governed by its own privacy policy.
• Cloudflare Turnstile, the security check on our contact form. It runs only on pages carrying the form and exists to tell a person from an automated script. It does not track you across other websites.
• forms.caltechweb.com, the form processing endpoint operated by our web provider, CalTech Web. Everything you type into the contact form is transmitted through it to reach our inbox. It is used to deliver your inquiry to us and for nothing else.

You can disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the Site.

6. Your Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to applicable legal requirements
• The right to withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us using the information in the Contact section below. We will respond within a reasonable time frame.

7. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights with respect to your personal information, please contact us:

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the revised policy.